The prices displayed on our website are exclusive of delivery. Time shall not be of the essence in relation to this contract.
Our delivery international partners are UPS and TNT Post.
Please allow 2-14 days for delivery of products you have purchased on the J Well Webshop website. J Well cannot be held responsible should local customs authorities wish to confiscate any particular item, or charge any import duty. The recipient is responsible for paying the duty. Your Risk Upon the delivery of the goods ordered or at such time as the goods are first tendered for delivery on our behalf to you, the risk of damage to or loss of the goods ordered shall pass to you.
However, at all times the legal and equitable title in the goods ordered shall not pass to you and shall only do so, if and when, we have received the clearance of your full payment for the goods and any interest due under these Terms and Conditions.
We are obliged to reserve all our legal rights in the goods ordered until title in the same passes to you under these Terms and Conditions.
For the avoidance of any doubt, in the event of your becoming bankrupt or committing any act of bankruptcy or becoming insolvent or making any voluntary arrangement we reserve to ourselves the right to cancel the contract for the goods ordered and any contract for the delivery to you of further goods and, where the goods ordered have already been delivered, to be immediately entitled to payment for the goods in question irrespective of any prior agreement to the contrary between us.
Unwanted goods may be returned for a refund or exchange if returned in their original condition within 30 days with proof of purchase.
Included with your order is a Returns Form with clear instructions on how to return merchandise to us for refund or exchange. Complete the Returns Form indicating whether you would like a refund or exchange.
Package the merchandise to prevent damage, enclosing the Returns Form. Send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery.
Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk.